![]() It is your responsibility to ensure that there are sufficient clear funds available in your account by the due date to allow a direct debit payment to be made in accordance with the DDR. Log in to mySAWater to manage your DDR personally.Contacting SA Water directly on 1300 SA WATER (1300 729 283) or email or.You can change or cancel your DDR arrangement at least five business days before the next debit date by: If we terminate this DDR where your payments are dishonoured or rejected, we will notify you in writing. We may terminate this DDR at any time, including if one or more of your payments are dishonoured or rejected by your nominated financial institution. SA Water may vary the terms of this agreement at any time by giving you at least fourteen (14) days written notice. If your current bill is due within 5 business days of you setting up the direct debit arrangement, please contact us prior to making additional payments via other payment methods.ĭirect debit is a method of payment and not an acceptance of a payment arrangement to clear arrears unless it has been approved by SA Water. If the debit day falls on a day that is not a business day, SA Water may direct your financial institution to debit your account on the following business day. ![]() SA Water will only arrange for funds to be debited from your account as authorised in the DDR. ![]() SA Water will debit your account in accordance with the conditions below. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR authorisation.īy submitting a Direct Debit Request (DDR) you have authorised SA Water (User ID 67201) to arrange for funds to be debited from your nominated account through the Bulk Electronic Clearing System (BECS). Please keep this agreement for future reference. We will send a copy of this agreement to the email you have used to register for the mySAWater online portal. It also details what SA Water’s obligations are to you as your Direct Debit provider. It explains what your obligations are when undertaking a Direct Debit arrangement with SA Water. ![]() This is your Direct Debit Request Service Agreement with South Australian Water Corporation (SA Water) (ABN 69 336 525 019). Terms and Conditions - Direct Debit Request Service Agreement Read our Customer Assist Brochure and Hardship Policy to find out more. With our help, customers finding it difficult to pay their bills can also access free, confidential and independent financial counselling, support and assistance. We negotiate payment arrangements on a case-by-case basis because we appreciate that everyone’s circumstances are different.
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